Política de frete
Freight Policy for Exporting Ceramic Pieces from Brazil to the USA
Overview: Our commitment is to deliver your handcrafted ceramic pieces safely and efficiently from Brazil to your doorstep in the USA. Please review our freight policy to understand our shipping process, costs, and timelines.
Shipping Methods:
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Standard Shipping:
- Estimated Delivery Time: 10-20 business days
- Tracking: Available
- Carrier: Chosen based on destination and package size
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Express Shipping:
- Estimated Delivery Time: 5-10 business days
- Tracking: Available
- Carrier: Chosen based on destination and package size
Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at checkout before you finalize your purchase. Please note that shipping costs may vary for remote or hard-to-reach locations.
Customs and Import Duties: Customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the USA. These charges are not included in the purchase price or shipping cost and must be paid by the recipient. We recommend checking with your local customs office for detailed information on potential fees.
Packaging: To ensure the safe arrival of your ceramic pieces, all items are carefully packed using high-quality materials designed to protect fragile items during transit. We use environmentally friendly packaging whenever possible.
Order Processing: Orders are processed within 2-3 business days of receipt. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Delivery Delays: While we strive to deliver your order within the estimated timeframes, delays can occur due to customs processing, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding in such cases.
Returns and Exchanges: If your ceramic piece arrives damaged or defective, please contact our customer service team within 7 days of receipt. We will arrange for a return or exchange at no additional cost to you. For other return or exchange requests, please refer to our Return Policy.
Customer Support: For any questions or concerns regarding shipping, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to assist you and ensure a smooth shipping experience.
Thank you for choosing our handcrafted ceramic pieces. We look forward to bringing a touch of Brazilian artistry into your home.